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  • 15 Druid Hill
  • Bristol
  • City of Bristol
  • BS9 1EW
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Stoke Bishop Dental Centre complies with the General Data Protection Regulation (GDPR) and The Data Protection Act 2018, and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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We love our patients

I recently had an implant removed due to an infection. I considered sedation but decided to be brave and undergo the procedure without being sedated. I was terrified but the whole procedure was painless and I was so proud of…

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We love our patients

“In the early 1990’s I was leading a very active physical life and coping with the ups and downs that are thrown at you. On a skiing trip towards the end of the 90’s I had a particularly strenuous day…

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We love our patients

"After years of chronic pain, my chiropractor told me I had a jaw problem. Charlotte Bishop fitted me with a specially made bite appliance that I wear at night, which has to be adjusted every couple of months. Gradually my…

Anne Gay

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We love our patients

My treatment with Charlotte has been life changing. I initially began treatment in 2014 with Charlotte's farther, Peter Bishop, which set me on the path to recovery from very challenging symptoms relating to Hypermobile Ehlers-Danlos Syndrome and Cranio-Cervical Syndrome, in…

Pav Manak

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We love our patients

“Over the last year Dr Charlotte has been treating me for Temporo-Mandibular problems, she explained fully to me what causes this and the treatment going forward. Dr Charlotte has been very professional in her approach but at the same time…

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We love our patients

"I have been Dr Toms patient for the past 10 years. I am a nervous patient and needed many implants. I was treated with the utmost care and empathy throughout very lengthy treatment. My dental health has improved greatly. My…

Sandra W.

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We love our patients

"I came to Stoke Bishop Dental Centre with low confidence, needing orthodontic treatment for a milestone birthday within a very short window. Jay was amazing and managed to fit me in to meet my tight deadline and nothing was too…

Rebecca H.

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We love our patients

"I had problems with dentures and teeth for some time now and that took a toll on my self-confidence until Jim was able to treat me. He totally understood my concerns and worked patiently with me until we reached the…

Esther T.

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We love our patients

"Before I came here, I was very very nervous. I had 3 lots of treatments done under sedation. Paul treated me very well, never done anything without me first knowing. I am now more confident in coming to the dentist."

Laura D.

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We love our patients

"Before I came here, I was very very nervous. I had 3 lots of treatments done under sedation. Paul treated me very well, never done anything without me first knowing. I am now more confident in coming to the dentist."

Stephen D.

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We love our patients

"I would like to thank you all for the incredibly high standard of care and attention to detail I have received over the years of complex dental work at the practice. I have always felt comfortable, at ease, well informed,…

Helen M.

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We love our patients

"I would like to express my gratitude to Paul, Jim and the dental nurses involved in my dental treatment. As a severe dental phobic, it had taken me two years to face up to dealing with a cracked tooth, and…

Debbie L.

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We love our patients

"Your dental care has been top notch from all your team members and yourself – a level of care, explanation and understanding that is rare today."

John D.

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We love our patients

"I have been treated by both Paul and Jay over the last 4 or 5 years. Both are very welcoming, relaxing and gentle. Between the two of them, they fixed my very crooked bunch of teeth. I no longer have…

TerryVal W.

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We love our patients

"Great treatment from Rachel last week, I’m usually quite nervous of anything dental, but Rachel was so relaxed and informative that I had no worries at all. My teeth look better than they have in ages and I could smile…

Abigail S.

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We love our patients

"I am having currently having Orthodontic treatment at Stoke Bishop Dental Centre and I can’t speak highly enough of the service and all of the staff there. Especially, Jay Wilson, she has been fantastic as is her Dental nurse Becki.…

Teresa H.

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We love our patients

"Would highly recommend! I had such good treatment here having my fillings all put right. Best I’ve ever been treated such a great job and so relaxing (and I hate the dentists)! They were also the only dentist that was…

Michell P.

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We love our patients

"I am lucky enough to be an amazingly supported member of staff as well as a cared for patient at the practice! I love the team! My braces are almost finished and Jay's work is brilliant!"

Dani B.

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We love our patients

"I now have a perfect smile! I absolutely loved my ‘invisible braces’ the attention to detail and overall care has been brilliant. Thank you for all your work, aftercare and for giving me confidence in photos again!!"

Emma R.

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We love our patients

"Fantastic dental surgery with a great team. I highly recommend them. They were able to rectify an issue with my teeth painlessly and the results are 5*! Thank you, Dr Wilson."

Kristie D.

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We love our patients

"Fantastic staff and dentist (Paul) great at explaining complicated course of treatment and making me feel at ease with the process."

Jezza L.

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We love our patients

"Fantastic place I can't recommend it highly enough especially impressed with the hygiene therapy provided."

Edd B.

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We love our patients

"Dr Paul Wilson is an amazing dentist, very professional and knowledgeable, always advising the best options for me. He was meticulous about the quality and colour of the ceramics. Treatment Co-ordinator Sue was always on hand to helpfully guide me…

Jayne

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We love our patients

“Before I came here, I was very very nervous. I had 3 lots of treatments done under sedation. Paul treated me very well, never done anything without me first knowing. I am now more confident in coming to the dentist.“

Jasmine M.

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We love our patients

"I used Stoke Bishop for orthodontic treatment. I was treated very well by Dr Jay Wilson and was provided with a brilliantly professional service. The price was very reasonable compared to other quotes and for the service I received. I…

Ben M.

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We love our patients

"Jay and Paul are both extremely professional and trustworthy. I initially went to Paul after having problems with previous dental care. He resolved the problem and pain quickly. Since then I have had orthodontic treatment with Jay and Paul and…

Claire C.

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We love our patients

"Highly recommended. Lovely environment as you walk in the clinic, friendly receptionist. Had cosmetic bonding with Paul who advised me on what he thought would be best to suit the shape of my teeth and took me through the process…

Jazz G.

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We love our patients

"Amazing work enabling me to smile with confidence again and change my life! Thank you to Paul and the team at Stoke Bishop Dental Centre! Highly recommended ⭐⭐⭐⭐⭐."

Ulla S.

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We love our patients

"I hate the dentist but this is always a good experience, that said a lot of the time I'm knocked out for treatment but the staff are really excellent when I get there and when I wake up. Highly recommended."

Anthony J.

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We love our patients

"I hate the dentist but this is always a good experience, that said a lot of the time I'm knocked out for treatment but the staff are really excellent when I get there and when I wake up. Highly recommended."

Chris M.

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We love our patients

"Can’t recommend Paul and his team enough. Had to come from Wales to get a tooth fixed due to COVID. Instantly felt comfortable and could tell I was in safe hands. Well worth the trip and am seriously considering making…

Charlotte T.

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We love our patients

"Paul Wilson pulled the stops out to temporarily replace my broken implant within 48 hours so I can present to 150 people without a gap in my front teeth! So impressed. So grateful. Thank you and Pete the lab technician…

Sarah N.

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  • Stoke Bishop Dental Centre
  • 15 Druid Hill
  • Bristol
  • City of Bristol
  • BS9 1EW
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